Set Up Your Call Settings
<span id="topic-1" style="padding-top:40px;">Access Call Settings</span>
You can access and modify some of the basic call settings within the app.
To access Call Settings:
- 1. Tap on your profile or initials.
- 2. Select Settings, then tap on Calling.
- 3. Under Forward Calls To you can quickly set up your call forwarding. You can choose one of the following from the drop-down menu:
- • Do Not Forward Calls – This is the default. When this is selected, none of your calls are forwarded.
- • Voicemail – Choose this option to forward all incoming calls to voicemail.
- 4. Tap Add Number to add a phone number to forward calls to. Once added, you can then choose to forward calls to that number from the drop-down menu. To remove a phone number from your call forward list, select the Edit icon.
- 5. Under Single Number Reach (Office Anywhere or CCI Anywhere), you can configure your Single Number Reach settings and add phone numbers. Use the toggle to select a number from the list.
<span id="topic-2" style="padding-top:40px;">Advanced Call Settings</span>
Advanced Call Settings allows you to set additional preferences for your phone system. In the app header, tap on your Profile. Proceed to select Settings, then Calling.
Tap Advanced Call Settings. A window opens with call settings in these different fields: Incoming Calls, Outgoing Calls.
<span id="topic-3" style="padding-top:40px;">Incoming Calls</span>
Incoming call options provide a quick way to set your incoming call preferences, usually configured via the portal, directly from the desktop client. If you are running the softphone app on multiple devices, the settings you manage are applied to all of them.
Do Not Disturb
The Do Not Disturb setting sends all incoming calls to voicemail and does not ring on your devices. To enable it, expand this area by clicking the chevron button. Activate the Do Not Disturb toggle.
Note: Enabling this feature can affect other group call routing features that you may be a part of, like a call center or call queue; however, we recommend that if you are a part of these, that you manage your Do Not Disturb and available status within those environments.
Anonymous Call Rejection
The Anonymous Call Rejection setting provides you with the option to reject calls with a missing caller ID.
Tap the toggle to activate this feature.
Call Forwarding
The Call Forwarding feature allows you to forward calls to the desired number instead of your voicemail. Call forwarding options include: always, when busy, when no answer, and when not reachable. If you have not enabled a forward call service here, then calls will automatically forward to voicemail. To start, expand this area to see additional options.
The Always option sends all incoming calls to the specified destination and has the highest service precedence. It will override all other forwarding and mobility settings. Check this box to enable and enter the number to forward calls to.
The When Busy option forwards incoming calls only when you have call waiting disabled and are currently on another call or have Do Not Disturb on.
The When No Answer option forwards incoming calls when you are away or not answering your incoming calls. Check this box to enable and enter the number to forward calls. You may also designate the number of rings before being forwarded. Tap the drop-down menu to designate the number of rings.
The When Not Reachable option will automatically forward incoming calls to a different phone number of your choice. But only when all of your devices are offline and not connected to the network. To enable, check this box and enter the number to forward calls to.
Sequential Ring
The Sequential Ring option allows you to add phone numbers of other devices that you would like to ring simultaneously as your primary phone when you receive a call. You can have up to 10 simultaneous ring numbers at one time. To enable, tap the toggle for Ring Base Location first or Ring Numbers. Expand this area by selecting the chevron button. Enter a number in the Set number field and hit Done. Then, select the slider.
Note: Sequential Ring is a service that is not available to all users.
Call Waiting
The Call waiting feature gives you the ability to handle multiple calls at the same time to make sure no important calls are missed. When the feature toggle is active, you can choose to either accept the incoming call or decline it.
<span id="topic-4" style="padding-top:40px;">Outgoing Calls</span>
You can block your phone number in the Outgoing Calls options when calling other parties or contacts by enabling the Block My Caller ID option. The Block, My Caller ID feature will only block the Caller ID to external parties. Other people in your company directory will still be able to see the Caller ID.
<span id="topic-5" style="padding-top:40px;">Voicemail Settings</span>
Under Voicemail Settings, you can enable and disable voicemail service by selecting the toggle. Once voicemail service is enabled, you can configure the settings for Sending Calls to Voicemail, choose how to be notified when a message arrives, and manage Press “0” to Transfer options.
<span id="topic-6" style="padding-top:40px;">Call Control</span>
Under Call Control, you can view Call Center Queues statuses and configure Call Center IDs. Additionally, you can set your BroadWorks Anywhere settings to alert all locations or ring numbers.
